Frequently Asked Questions

360eMed automates patient scheduling to help ensure your appointment slots get filled and patients show up for their appointments. We offer two distinct services, both designed to simplify the process for all involved.

Our automated appointment reminder service sends patients a customized, personalized voice message, text or email to remind them of their upcoming appointment(s). They can either confirm or cancel the appointment.

Our online patient booking service lets patients self-book appointments at their convenience online. Both integrate with your PMS, for real-time tracking of open vs. filled appointments.

Quite simply, we deliver the best value in the business.

360eMed offers the most robust patient scheduling solutions on the market.

We offer focused automation backed by fabulous customer care. We make sure that your needs are met before we rest.

All delivered as an affordable month-to-month service with no long term contracts.

We designed 360eMed for medical groups between 10 and 500 practitioners. If your staff is juggling scheduling for multiple office locations — or just lots of busy docs in one location — 360eMed is for you.

360eMed is perfect for:

• Physician groups
• Hospitals
• Dentists
• Chiropractors
• Veterinarians

Not at all. 360eMed puts the “e” in patient scheduling. It’s super “easy” for patients and it “eases” the administrative burden on your staff.

We’d love to show you!

Request a complimentary, no-obligation demo of our Patient Self-Scheduling or Appointment Reminder solutions today.

Absolutely. We take patient privacy as seriously as you do. One of the primary reasons the government passed HIPAA was to encourage the use of new technology in the healthcare field (i.e., 360eMed!).
You can offer your patients automated booking and appointment reminders with confidence. We’ve built in best practice safeguards to maintain the security of all patient appointment information, whether such information is transmitted via text messaging, email messages, calls, or our online scheduling service.

We designed 360eMed products to integrate with the most widely used brands and are constantly adding to our list of compatible systems. Please be sure to mention which system you’re on when you talk to our sales team.

Absolutely. Patients will immediately know it’s your office, whether they are receiving a reminder or booking an appointment online. We’re here to help you build your brand … and patient loyalty.

Each practice is unique. We spend the time up front to ensure we’re customizing the experience to reflect the professionalism and care of your practice. We incorporate business logic to ensure a branded, highly personalized solution that liberates your staff and delights your patients.

Once we set up your 360eMed system, you’ll start noticing MORE APPOINTMENTS BOOKED and FEWER NO-SHOWS right away.

Absolutely. We are high touch when it comes to customer care. That’s one function we will never automate!

No. You have complete control over the appointments shown online. You can choose what appointment types, how many, which location(s) and doctor(s), what times, etc. Patients will only see what you allow.
And, since 360eMed is fully integrated with your PMS, the schedule updates in real time, so both you and patients always have the most accurate list of open/filled appointments.

Like everything else about 360eMed, it’s simple.

We are all about transparent and fair pricing.

There is no long-term contract. You can cancel anytime.

We pride ourselves on offering top-quality service at the most competitive rates in the industry.
We don’t publish our prices because there are so many variables in customizing our systems for each customer.

Contact us for a price quote based on your needs.

For online appointment booking, our low monthly fee includes:

• Widget functionality on multiple websites, including your own
• Customizable provider profile on 360eMed.com and partner sites
• Staff training session
• Unlimited personal support from our Customer Care team

For appointment reminders:

• Our per-SMS fee is up to 35% lower than other companies charge.*

*Actual savings will depend on total volume of texts sent per month.

Nope. Many customers start with the appointment reminder service and add online patient booking later – or vice versa. It’s up to you. Whatever will make the biggest business impact for your group.